At STEMSLearn, we strive to ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which we offer refunds for products/services purchased through our e-commerce platform.
1. Eligibility for Refunds
a. Product Returns
You may request a refund if:
- The product is defective or damaged upon receipt.
- The product is not as described or differs from the details provided on our website.
- The product is not of satisfactory quality.
b. Time Frame
Refund requests must be made within 7 days from the date of receipt of the product. For electronics and high-value items, the return period may be specified separately.
2. Non-Refundable Items
The following items are generally non-refundable:
- Personalized or customized products.
- Products that have been used, worn, or washed.
- Digital goods or services once accessed or used.
- Perishable items or those with a short shelf life.
3. Refund Process
a. Return Procedure
To request a refund, follow these steps:
- Contact our customer service team at support@stemslearn.com to initiate the return process.
- Provide your order number, a description of the issue, and any relevant photos or evidence.
- Return the product in its original packaging along with the original invoice and any included accessories.
b. Inspection and Approval
Once we receive the returned product, it will be inspected. If the return is approved based on our policy, a refund will be processed.
c. Refund Method
Refunds will be issued using the original payment method. The processing time for refunds may vary depending on the payment method and bank processing times. Typically, refunds are processed within 30 business days after approval.
4. Exchange Policy
We offer exchanges for products under the same conditions as the refund policy. If you wish to exchange a product, please follow the return procedure and specify the desired replacement item.
5. Shipping Costs
a. Return Shipping
If the return is due to a defect or error on our part, we will cover the return shipping costs. If the return is for other reasons, you may be responsible for the return shipping costs.
b. Original Shipping Fees
Original shipping fees are non-refundable unless the return is due to a defect or an error on our part.
6. Consumer Rights
Our refund policy does not affect your statutory rights under Indian consumer protection laws, including the Consumer Protection Act, 2019. You have the right to a refund or replacement if the product is defective or not as described.
7. Amendments to the Refund Policy
We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the effective date will be revised accordingly.
8. Need help? Contact Us
For any questions or concerns regarding our refund policy, please contact us at:
https://stemslearn.com/contact-page/
Email: support@stemslearn.com
Also read our Terms and Conditions and privacy policy.